Forum Discussion

bbazian219's avatar
bbazian219
Active Contributor
5 years ago

Unattended access clients off line

For some reason 75% of my unattended clients appear to be off line.  I know that they are "online" but not showing so in G2A.  Any ideas why they would stop reporting in?  We are talking about 100 cl...
RJM's avatar
RJM
Active Contributor

This has been yet another in a long line of ongoing issues we've had as well. I can see that about 2 dozen of the computers I manage across various client sites of mine are all up and running as far as the network is concerned, but they are appearing completely offline as far as GtA is concerned. I've restarted the computers in question. Multiple times. Sometimes they randomly appear, then disappear, and there is seemingly no pattern or workaround for the issue. v4 was no different. If it's relevant, GtA was deployed via MSI/Intune device policy. It's an utter mess. This product is nearly useless to me in its current state. 

AshC's avatar
AshC
Retired GoTo Contributor
5 years ago

RJM  I apologize for the frustrations.  Can you please confirm what operating systems and GoToAssist endpoint versions are installed there?

  • RJM's avatar
    RJM
    Active Contributor
    5 years ago

    Win 10 Pro/Enterprise Build 19042,  GTA client 5.0.0.505.

     

     

    • AshC's avatar
      AshC
      Retired GoTo Contributor
      5 years ago

      RJM  Thanks, can you also confirm your geographic location please?

      • RJM's avatar
        RJM
        Active Contributor
        5 years ago
        Northeastern US