Unattended access clients off line
For some reason 75% of my unattended clients appear to be off line. I know that they are "online" but not showing so in G2A. Any ideas why they would stop reporting in? We are talking about 100 cl...
Forum Discussion
We have had similar issues on and off. After they rolled out a new 5.0.0.505 it seemed to be a bit better. I had to manually uninstall and reinstall several hundred computers. Looks like they are now rolling out 5.1.2.675 and we will monitor to see how it goes. I have some of the older legacy 4.x agents installed on some computers and can access them from the new V5 console and have never had any issues with them.
We are still having this issue with clients falling off and showing as off line. This happens intermittently. May be time to look for a new solution. This has become too unstable for us.
Thank you for your patience with the Offline Unattended issue.
A fix has been released via Applet version 5.2.1.883 to address this issue. Please be advised that the affected Unattended machines will need to be rebooted to receive the update. Once complete, they should appear online within the Device Inventory.
** During testing there were two issues we identified in some cases that may affect performance:- Multiple Customer App icons in the System Tray after updating to 5.2.1.883
- Unstable Unattended Sessions when working with version 5.2.1.883
After completing the upgrade, if you notice any odd behavior please let us know the following:
- After restarting, did your Offline Unattended Devices update successfully to 5.2.1.883 and automatically come back online?
- Are there any issues with the Unattended Device now that it is Online?
Please describe any abnormal behavior specifically, such as 'multiple system tray icons' or 'unstable connection', etc.
Agent 5.2.1.883 is giving me more headaches. After several reboots, the agent is showing up as updated to this version. Then on some machines we have seen up to four GTA icons in the taskbar which disappear when moving the mouse over them and on the same machines and others we have seen no icons and we now have more machines than before not showing up on the device screen.
How can I stop this upgrade and how do I go back to the previous version 5.1.2.675 as this worked better for us?
In future please allow us to select machines to upgrade so that we can carry out testing firat as this release has caused more problems than it sloved.
We are finding that machines are not showing up on the device list and rebooting means it is just random as to if the machines will. The new client seems very random on if it will start. As GTA support have been unable to answer this and other issues relating to reports in V5 and recording sessions we are looking to seek a full refund and move to another product. We like V5 but do not think it is ready for commercial use. Which I am sorry to say.
I still have issues with computers going dark on the console. I think it is time to look for another solution. I have clients that I have reinstalled many times only to have the fall off again. This has been going on way too long and I need a stable solution.
