Forum Discussion
Thank you for your patience with the Offline Unattended issue.
A fix has been released via Applet version 5.2.1.883 to address this issue. Please be advised that the affected Unattended machines will need to be rebooted to receive the update. Once complete, they should appear online within the Device Inventory.
** During testing there were two issues we identified in some cases that may affect performance:
- Multiple Customer App icons in the System Tray after updating to 5.2.1.883
- Unstable Unattended Sessions when working with version 5.2.1.883
After completing the upgrade, if you notice any odd behavior please let us know the following:
- After restarting, did your Offline Unattended Devices update successfully to 5.2.1.883 and automatically come back online?
- Are there any issues with the Unattended Device now that it is Online?
Please describe any abnormal behavior specifically, such as 'multiple system tray icons' or 'unstable connection', etc.
Agent 5.2.1.883 is giving me more headaches. After several reboots, the agent is showing up as updated to this version. Then on some machines we have seen up to four GTA icons in the taskbar which disappear when moving the mouse over them and on the same machines and others we have seen no icons and we now have more machines than before not showing up on the device screen.
How can I stop this upgrade and how do I go back to the previous version 5.1.2.675 as this worked better for us?
In future please allow us to select machines to upgrade so that we can carry out testing firat as this release has caused more problems than it sloved.
- Mark_Jenkins4 years agoActive Contributor
We are finding that machines are not showing up on the device list and rebooting means it is just random as to if the machines will. The new client seems very random on if it will start. As GTA support have been unable to answer this and other issues relating to reports in V5 and recording sessions we are looking to seek a full refund and move to another product. We like V5 but do not think it is ready for commercial use. Which I am sorry to say.
- bbazian2194 years agoActive Contributor
I will look today to see what we are seeing with the new client. Not sure it is any better.
- Mark_Jenkins4 years agoActive ContributorThank you, did you get any results as we are seeing more clients offline since upgrade and support have been no good. Also have found that the service is loading 100% of the time but not showing on taskbar or in device list. Took a clean Windows 10 machine and rebooted it every half an hour over an eight-hour period and it only showed icon on taskbar and showed online three times out of 16 reboots. We are looking for a full refund as service has not done what we were told and have clients who get into issues and we are unable to connect.