Unattended access clients off line
For some reason 75% of my unattended clients appear to be off line. I know that they are "online" but not showing so in G2A. Any ideas why they would stop reporting in? We are talking about 100 cl...
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Thank you for your patience with the Offline Unattended issue.
A fix has been released via Applet version 5.2.1.883 to address this issue. Please be advised that the affected Unattended machines will need to be rebooted to receive the update. Once complete, they should appear online within the Device Inventory.
** During testing there were two issues we identified in some cases that may affect performance:
- Multiple Customer App icons in the System Tray after updating to 5.2.1.883
- Unstable Unattended Sessions when working with version 5.2.1.883
After completing the upgrade, if you notice any odd behavior please let us know the following:
- After restarting, did your Offline Unattended Devices update successfully to 5.2.1.883 and automatically come back online?
- Are there any issues with the Unattended Device now that it is Online?
Please describe any abnormal behavior specifically, such as 'multiple system tray icons' or 'unstable connection', etc.
Agent 5.2.1.883 is giving me more headaches. After several reboots, the agent is showing up as updated to this version. Then on some machines we have seen up to four GTA icons in the taskbar which disappear when moving the mouse over them and on the same machines and others we have seen no icons and we now have more machines than before not showing up on the device screen.
How can I stop this upgrade and how do I go back to the previous version 5.1.2.675 as this worked better for us?
In future please allow us to select machines to upgrade so that we can carry out testing firat as this release has caused more problems than it sloved.
