Unattended access clients off line
For some reason 75% of my unattended clients appear to be off line. I know that they are "online" but not showing so in G2A. Any ideas why they would stop reporting in? We are talking about 100 cl...
Forum Discussion
We are finding that machines are not showing up on the device list and rebooting means it is just random as to if the machines will. The new client seems very random on if it will start. As GTA support have been unable to answer this and other issues relating to reports in V5 and recording sessions we are looking to seek a full refund and move to another product. We like V5 but do not think it is ready for commercial use. Which I am sorry to say.
I will look today to see what we are seeing with the new client. Not sure it is any better.
- Thank you, did you get any results as we are seeing more clients offline since upgrade and support have been no good. Also have found that the service is loading 100% of the time but not showing on taskbar or in device list. Took a clean Windows 10 machine and rebooted it every half an hour over an eight-hour period and it only showed icon on taskbar and showed online three times out of 16 reboots. We are looking for a full refund as service has not done what we were told and have clients who get into issues and we are unable to connect.
Thanks for your patience everyone, we continue to confirm the behavior should be working as expected. Sorry it is taking so long.
For the time being, please continue to use GoToAssist V4 as a backup / alternative until V5 is fully resolved.
