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Unattended access clients off line
For some reason 75% of my unattended clients appear to be off line. I know that they are "online" but not showing so in G2A. Any ideas why they would stop reporting in? We are talking about 100 cl...
We are seeing a lot of machines with multiple icons on the taskbar (the most I have seen is 15) which will shrink back to one if you hover over with a mouse but in the task manager, we are now seeing many GoToAssistCrashHandler.exe processes. If you leave machine running the number will increase.
Machines are all running version 5.2.1.883 on Windows 10 and do seem to stay online.
We are seeing this across our entire fleet 600+ laptops.
Hovering over the icons makes most of them vanish. it appears that Logmein unattended support is crashing multiple times and restarting.
For the user who first reported this, are you using Intune/Endpoint to push the unattended package?
FreedomSolution Are you able to check for updates on one of the affected machines? They should be available for Windows (v. 5.7.0.1541) and Mac (v. 5.7.0.1680).
5.6.0.1373.
We have a small amount of users on the newer 5.7 release. Most are on 5.6.0.1373.
I went ahead and updated my client to the latest one.
Another issue I noticed was that my machine was showing 2 installs
I went ahead and removed both of them and installed the latest. I have seen this before on other machines as well.
FreedomSolution After the re-install / update progress completes, do you see the same active behavior in the task bar?
