The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Unattended access clients off line
For some reason 75% of my unattended clients appear to be off line. I know that they are "online" but not showing so in G2A. Any ideas why they would stop reporting in? We are talking about 100 cl...
FreedomSolution Are you able to check for updates on one of the affected machines? They should be available for Windows (v. 5.7.0.1541) and Mac (v. 5.7.0.1680).
5.6.0.1373.
We have a small amount of users on the newer 5.7 release. Most are on 5.6.0.1373.
I went ahead and updated my client to the latest one.
Another issue I noticed was that my machine was showing 2 installs
I went ahead and removed both of them and installed the latest. I have seen this before on other machines as well.
FreedomSolution After the re-install / update progress completes, do you see the same active behavior in the task bar?
Still seeing the same issue at the latest version available for download from our portal is the 5.6 version. Is there a way for us to have the 5.7 version released to us?
FreedomSolution I double checked the rollout plan for 5.7, and it looks like we should be at 100% by next week. I'm sorry for the confusion, it should not have been posted on the support site so early.
The exe and MSI for unattended installer is still showing 5.6.0.1373
Just tried the download from the site and from the gotoassist desktop application.
- To be clear, all of our available downloads are the 5.6.0.1373 version.
