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Forum Discussion
Unattended Device Access
Using version 4 console or web. When we connect to a remote unattended device (v4.8) the device prompts the user to allow connection. Using version 5 console or web (still v4.8 on the device) the c...
"if no response then the connection is made " - the behavior we've seen is that if the user doesn't respond, the screen locks and the connection is made. We like this as we still have access to the computer, just not the user's session.
Hi,
Interestingly, prior to v5 being released we received semi-regular feedback from customers asking that the prompt to allow/deny the connection be removed as they found it inconvenient. I doubt that we will change how v5 works at this stage, but GoTo Resolve has the allow/deny prompt like v4.
I am in the camp of never allowing access to a session without user acceptance. definitely trading convince with ease of use.
