Forum Discussion

alarson-nwpump's avatar
alarson-nwpump
Active Contributor
2 years ago

Unattended Support goes Offline when computer monitors go blank

To be clear the computer is a laptop, that I've set to never sleep. After a while, the computer dims the monitors (still online). But, when the monitors shut off (computer is still awake, and I...
GlennD's avatar
GlennD
GoTo Manager

Hi alarson-nwpump,

 

Please provide some more details:

  • what version of Windows does it run 
  • what's the make and model
  • what are power scheme settings 

What happens if you set the screen to never turn off, just dim/user the screen saver?

 

alarson-nwpump's avatar
alarson-nwpump
Active Contributor
2 years ago

Windows 11 (version 10.0.22621.0)

Dell Latitude 5520

Power settings are set such that:

  • "When plugged in, turn off my screen after" = "15 minutes"
  • "When plugged in, put my device to sleep after" = "Never"

And those settings do work, because after the 15 minutes, I'm able to still ping the computer but it shows up as Offline in the console.