Forum Discussion

alarson-nwpump's avatar
alarson-nwpump
Active Contributor
2 years ago

Unattended Support goes Offline when computer monitors go blank

To be clear the computer is a laptop, that I've set to never sleep. After a while, the computer dims the monitors (still online). But, when the monitors shut off (computer is still awake, and I...
Problem
alarson-nwpump's avatar
alarson-nwpump
Active Contributor

Oh and  when setting the screen to turn off as never does work, but that's not feasible to have it always dimmed.

 

I know that since the computer is still connected, you guys just need to programmatically turn the screen back on, and allow things to connect, rather than it assuming that the computer is offline because of the screen being turned off by power settings.

GlennD's avatar
GlennD
GoTo Manager
2 years ago

Thank you, this will help us with recreating the issue.