Forum Discussion

KingJason's avatar
KingJason
Active Contributor
3 years ago

Accidentally deleted super admin account

Hi

 

I was trying to remove the super admin from a device group and managed to delete him even though I am only an admin,  seems crazy a fool like me can have permission to do that.

 

How do I restore him as super admin?  my admin account doesn't let me set roles as far as I can see.

 

He was the only super admin.

 

thanks for any advice.  🙂

  • KingJason's avatar
    KingJason
    3 years ago
    This was sorted by calling support 🙂
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    3 years ago

    Hi KingJason  

    Were you using the V4 or V5 version of GoToAssist there? 

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        3 years ago

        KingJason  I'm afraid there may not be any easy way to reverse the process, so the Administrator will have to be set up again with the right permissions.  Give us a call if you're experiencing any trouble.