Bulk delete v4 devices in v5
I am not seeing a way to bulk delete devices in Gotoassist v5. This is a big problem for many reasons.
- When installing Gotoassist unattended v5 it is installing side by side with v4 causing duplicates in the console devices list. All these v4 duplicates have to be deleted from the console devices list.
- Devices are decommissioned and have to be removed manually
This is feature absolutely necessary for larger organizations. A partial fix would be for Logmein to change the v5 customer installer to remove old versions prior to installing the new, but that still doesn't remove the duplicate devices from console.
HI derekm1
GoToAssist v5 is not a direct upgrade from v4 in the traditional sense, so installing it on a computer does not replace the v4 software that is already installed, GoToAssist v5 is a total rewrite on an newer platform. That being said there is a way for you to bulk remove the v4 unattended software from your clients:
- Sign into your GoToAssist account directly on http://up.gotoassist.com/ to access the v4 Dashboard
- At the top of the page select Devices to see all of your v4 Unattended clients
From here you can view all of your v4 Unattended devices and groups, Ctrl + click to select multiple individual devices and then click Delete at the bottom of the page. You can also move them to a specific Group and then click Manage Device Groups at the bottom of the list of Groups on the left side of the page, and on the next screen you can delete individual groups and all of the Unattended v4 clients in them.
Deleting an Unattended client from your list will trigger the v4 Unattended software to uninstall from your clients computer.
