Forum Discussion

Erin111's avatar
Erin111
New Member
11 years ago

Customers automatically disconnected before session starts

I have two unattended computers that refuse to connect. The start to link then for some reason they are disconnected. The software configuration on both systems has not changed. Has anyone ran into...
Jon Stratford's avatar
Jon Stratford
New Member
11 years ago
Hello Erin,

When you attempt to connect to theses two unattended computers, do you see a blank black screen instead of the desktop or windows login prompt, or are you seeing a message like "Customer has left the session..."?
  • bobsherrill's avatar
    bobsherrill
    New Member
    2 years ago

    A Win 7 Pro unattended GoToAssist clients has started displaying a black screen at the support system. The client displays the normal "Session in progress" box. The support system also displays a message that some firewalls block remote access. What firewall or anti-virus should I disable on the client?

    • GlennD's avatar
      GlennD
      GoTo Manager
      2 years ago

      Hi bobsherrill, welcome to the community.

       

      Do you know what they have installed? It sounds like a local software firewall since it is only blocking screen sharing. Your client should be able to find GoToAssist listed as blocked in the firewall and change it to allow.