Hi Kelly, when you see "Customer has left the session" during a remote reboot, it means that the Client computer rebooted and the GoToAssist Remote Support service started correctly and tried to reconnect, but then the the service was terminated for some reason. If this is happening with a particular Unattended computer we would want to review the log files for clues as to what is happening to cause the service to exit. Are you able to start a new Unattended Support session after this happens or is the computer listed as Offline until it is rebooted again? Could you work with our Support so we can gather the log files from both computers involved?
