Forum Discussion

Erin111's avatar
Erin111
New Member
11 years ago

Customers automatically disconnected before session starts

I have two unattended computers that refuse to connect. The start to link then for some reason they are disconnected. The software configuration on both systems has not changed. Has anyone ran into...
Kelly Dillon's avatar
Kelly Dillon
Active Contributor
I get this same problem.  I've had remote support for months.  I rebooted the remote machine and now I get "Customer has left the session".  This rather defeats the point of unattended support.  What is meant by "reinstall the GoToAssist unattended installer" -- you mean to reinstall the "installer" from my remote, or have the user resinstall the goToAssist unattended support service itself?
ITHelpDesker's avatar
ITHelpDesker
New Member
6 years ago

I wish someone had explained this bit, since is exactly what I don't understand.
I am a new GoToAssist user and already happens a little bit of everything to me. :smileyindifferent:

Anyone can help?