A Win 7 Pro unattended GoToAssist clients has started displaying a black screen at the support system. The client displays the normal "Session in progress" box. The support system also displays a message that some firewalls block remote access. What firewall or anti-virus should I disable on the client?
Hi bobsherrill, welcome to the community.
Do you know what they have installed? It sounds like a local software firewall since it is only blocking screen sharing. Your client should be able to find GoToAssist listed as blocked in the firewall and change it to allow.
