Forum Discussion

john81's avatar
john81
New Member
8 years ago

Group policy is blocking the installer from running in app data ( due to security) Help!

We cant run go to assist since yesterday, no changes our side, could it be that the installer location has changed to users/appdata ?
Problem
  • Eric Crawford1's avatar
    Eric Crawford1
    New Member
    8 years ago
    Here's what worked for us, whitelist this:  %localappdata%\GoToAssist Remote Support Customer\g2ax_customer_combined_dll_core_win32_x86_1361.exe

    Or to avoid the inevitable rename of file... %localappdata%\GoToAssist Remote Support Customer\g2ax*.exe

    eric
  • printerhelpcent's avatar
    printerhelpcent
    New Contributor
    5 years ago

    This works for our Windows 7 workstations but for Win 8.1 and Win 10...it doesn't even show up in the list when you do gpresult /r  ?  Each OS representing a workstation has its own Computer OU..meaning all Win7 workstations in it's OU, Win 8 in it's own and Win 10 in its own.

    User is not a local administrator....is Win 8.1 and Win 10 have a different path to AppData ?

     

    To know more about it click here

     


    canon printer error b200 

    brother printer offline fix

    • wedfghnjm's avatar
      wedfghnjm
      New Member
      4 years ago

      I can't believe this is a still a thing in the year 2020. Can you please come up with a way so this can be ran where it doesn't run an exe from app data? It's not safe to allow your average user to run exes at all and especially not from app data where most malware/ransomware is ran from.  Most things can be built into browsers now. 

      • GlennD's avatar
        GlennD
        GoTo Manager
        4 years ago

        Hi wedfghnjm 

         

        Most malware installs to the appdata because that is where legitimate applications run from. If you would like to switch to a browser based experience please switch to GoToAssist v5. You can do this by signing into your account on the website and clicking on the menu in the top right.