The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
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Group policy is blocking the installer from running in app data ( due to security) Help!
We cant run go to assist since yesterday, no changes our side, could it be that the installer location has changed to users/appdata ?
I don't know if I'm allowed to put links in here, but the solution at this one was the answer that worked, must give credit where creit is due. Thank you, Kevin Arrows! Author! #2 worked. (And thanks to my IT guy for finding this article.)
https://appuals.com/this-program-is-blocked-by-group-policy/
37 Replies
- We have the same issue in our organization. Same goes with gotomeeting and gotowebinar. Please fix!
it not the unattended install have not tried that.. just sent them a link. they click on the link and the app is blocked. after looking at more posts other are having the same issue.
my only work around is to use another a different application.
please fix this
While I'm not aware of any change in Remote Support installation policy (we installed to the Appdata folder prior to the merger), we have adjusted some of the install paths and folders for the Unattended due to legal requirements. The new path for the GoToOpener is '\Software\LogMeInInc\GoTo Opener'.
Alternatively, you might try the MSI instead, if a selected user base does not have the correct permissions: https://support.logmeininc.com/gotoassist-remote-support/help/what-is-the-multi-user-launcher-opener-msi-g2ars850002
- most of my customers have GPO in place to block items running from the users Appdata folder and other user folders, look up cryptoblocker prevention. goto assist has worked in the past but not any more. I send the user a link via email and they click on it and now they get a popup stating that this was blocked by a group policy. also tried going to the fastsupport web site. same issue.
Hi John,
Can you provide some more detail about how you are installing and what is happening exactly?- I am seeing the same thing. used to work OK now users cannot launch the app
