Forum Discussion

MoisiePants's avatar
MoisiePants
Active Contributor
7 years ago

Mac Keyboard Mapping - Again

Hello: I mentioned this in another Mac thread, but I'll break it out into its own rather than polluting that thread:   We had this issue back in 2016 - and it's come back (or never went away and...
Adrian_I's avatar
Adrian_I
Retired GoTo Contributor

Hi there,

 

A question from our team about this:  Do you have a Remote Desktop session running at the same time while attempting this GoToAssist connection.  RD is known to cause this type of interference as both systems are trying to use the same resources.

 

Thanks!

MoisiePants's avatar
MoisiePants
Active Contributor
7 years ago

Hello Adrian:

Thanks for chiming in on this.

 

wrote:

Do you have a Remote Desktop session running at the same time while attempting this GoToAssist connection.  RD is known to cause this type of interference as both systems are trying to use the same resources.

 

I have Sharing > Remote Management enabled on a lot of client machines - but this issue has happened when there aren't other Remote Desktop sessions running.

 

It even happened when I was using G2A Unattended to run Cyberduck on the client machine - I was unable to enter any text into the address field... and no Remote Desktop session was running at the time.

 

 

Thanks,

 

Pants.