Mac Keyboard Mapping - Again
Hello: I mentioned this in another Mac thread, but I'll break it out into its own rather than polluting that thread: We had this issue back in 2016 - and it's come back (or never went away and...
Forum Discussion
Hi Moisie,
Sorry for the delay in a response here. I have been doing some digging internally and found out that this is related to a known issue that is currently being worked on. There are a couple of internal tickets open around these symptoms so it is on the radar, but unfortunately I don't have an ETA on when it will be resolved. I will be sure to update this thread when I see any more updates come out. I'm sorry for the inconvenience and thank you for your patience!
Hello Adrian:
Thanks for updating this.
Adrian_Iwrote:I'm sorry for the inconvenience and thank you for your patience!
I'll be honest: patience is wearing very thin at this point. Will you be offering us a refund based on the non-functionality of the software?
Hi,
GoToAssist Remote Support v4.4 build 1599 is now available as an Infrequent Build, it includes a fix for the Mac screen sharing crash andMac keyboard entry issue. Please try it out and let us know if you see an improvement.
Hello Glenn:
On my brief tests so far, this new release is definitely an improvement - thanks. However a colleague had an issue this afternoon with text entry coming in as 'AaaAaaaaAAA' etc under build 1599.
I can provide the Session ID so you can see the recording of this if necessary.
Thanks,
Pants.
Hi Pants,
I apologize for the new error seem over there.
Since the problem began, has it recurred again? If so, could you specify what client OS were in use at the times?
