Forum Discussion
Hi,
GoToAssist Remote Support v4.4 build 1599 is now available as an Infrequent Build, it includes a fix for the Mac screen sharing crash andMac keyboard entry issue. Please try it out and let us know if you see an improvement.
Hello Glenn:
On my brief tests so far, this new release is definitely an improvement - thanks. However a colleague had an issue this afternoon with text entry coming in as 'AaaAaaaaAAA' etc under build 1599.
I can provide the Session ID so you can see the recording of this if necessary.
Thanks,
Pants.
- AshC7 years agoRetired GoTo Contributor
Hi Pants,
I apologize for the new error seem over there.
Since the problem began, has it recurred again? If so, could you specify what client OS were in use at the times?
- MoisiePants7 years agoActive ContributorHello Ash:
Thanks for looking in. So far, the problem hasn't come up again for either myself or my colleagues.
I believe both the Expert and Client ends were running macOS10.12.something.
Best wishes,
Pants.- AshC7 years agoRetired GoTo Contributor
Thanks MoisiePants , we were also unable to repro that text response. Please let us know if it continues.