Forum Discussion
GlennD
GoTo Manager
Can you expand on "suddenly fail to work"?
Please download and run this application on the unattended computer to gather the GoToAssist RS v4 log files so we can review them.
Fred Marshall
3 years agoContributor
Glenn,
WIll do.
One thing I noticed is that the device is listed with an APAPI IP address. No doubt due to the fact that it has multiple NICS. I've disabled all the special ones now.
- GlennD3 years agoGoTo Manager
Oh, interesting. Please let us know if that corrects the issues and I will let the team know. I am not sure how much testing has been done with multiple NIC PCs
- Fred Marshall3 years agoContributor
Glenn,
OK> I ran it and it generated a .zip file. I don't see an upload link here.... ?
- GlennD3 years agoGoTo Manager
Okay great. Please do the following:
- Unzip the file
- Click on my community profile picture
- Click on Send Message (private)
- Attach the unzipped log files to a message and send them to me