Forum Discussion
GlennD
GoTo Manager
Can you expand on "suddenly fail to work"?
Please download and run this application on the unattended computer to gather the GoToAssist RS v4 log files so we can review them.
Fred Marshall
3 years agoContributor
Today, I figured out what *may* cause "suddenly dissappeared". A firewall can block communcations and the system tray icon goes away! So, obviously, that wouldn't be a matter of the service or program being in a "not running" state - which is what I am pursuing here.
I surely can't guarantee (or even imagine) that this was the cause when so many computers were behind the SAME physical firewall and yet the results were mostly good and only one or a few were "bad".
Fred