Forum Discussion

itsolutionspro's avatar
itsolutionspro
New Contributor
6 years ago

An error occurred with your submission.

Hi

 

I'm trying to use GoToAssist 7 day free trial and getting an error code "An error occurred with your submission." I've tried my Gmail and business email too but it's not working. 

 

My location is Delhi, India is there any restrictions or something like that. If yes, please let me know the way to use this tool for my business. Even I tried my another computer with different browsers.

 

Your help will be appreciated.

 

Thank You.

  • AshC's avatar
    AshC
    6 years ago

    In that case you may want to test off-network, or reach out to your ISP for more information on troubleshooting.

    • itsolutionspro's avatar
      itsolutionspro
      New Contributor
      6 years ago
      Hi AshC,

      Yes, I used it with my gmail ID and then I decided to go with my business email and then the problem occurs even though I use my another email address but same thing happened.
      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        If you have had an account with us before, then you may have to log in and purchase a new subscription. 

        If this is your first account with LogMeIn, then you may have to call directly into support to check on the activation status.