Can I create a report that shows all incidents that were opened by my tech support staff and not by the customer?

Question

Would like to have a report that shows any tech support issue created by my staff for a customer. &nbsp;We are asking our customers to enter their requests on the tech support site vs calling the staff and having them enter the support ticket. &nbsp;This will help me identify and praise customers who are attempting to use the self service process vs just calling on the phone. &nbsp;

jan21 · Answer

Try checking&nbsp;the field named "Source"&nbsp; I think that contains the information you are looking for.&nbsp;You may have to export the data though to see the field.

ashc · Answer

Hey Roger,When you create a new Service Desk report, select 'Raised by', and then choose between clients, groups, users etc.

Forum Discussion

Can I create a report that shows all incidents that were opened by my tech support staff and not by the customer?

2 Replies

Recent Discussions

ASSIST SERVICE DESK API

Removing/cleaning up tags in service desk

DELETE MY ACCOUNT

Email Notifications - Bounced Address

GoToAssist Service Desk Custom Data Connector for Power BI