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Forum Discussion
Customer emails not being received - Intermittant
Sometimes I am completing tickets, and closing jobs down, however the customer never receives an email. they didnt even receive the mail to say a job had been opened. If its any correlation it seems when I am opening the job rather than the customer. Would that have an effect?
3 Replies
check your defaul account settings to ensure they are checked to send customer emails when updates. check your customer profiles to make sure they have an email.
No. Like I say If the user puts the job on by emailing the email address of helpdesk@ourcompany.co.uk it works fine. If i put the job on and select the customer they get no email when iupdate or close the job.
- We have had that issue occasionally. It related to an issue with our email spam filtering vendor changing settings or have intermittent system issues.Does anyone get notified when this happens?
