Forum Discussion
Customer Tel No. Shown in Incident
From within an incident, the customer's name and email is visible, but more often than not I need to call the customer and have to jump out of the ticket by clicking the 'Go To Customer' link.
It would be great if the customers number was shown under email address within the incident.
It would be great if the customers number was shown under email address within the incident.
3 Replies
Replies have been turned off for this discussion
- No problem. It's not all that obvious. I think I just clicked there out of curiosity one day.
- Fantastic... why did I not spot this?
Many thanks. - If you click on the little downward pointing triangle under the customer avatar it will show the phone number.
