The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Solved
Delayed e-mail notifications for Go To Assist
Over the last few days e-mail notifcations from Go-To-Assist are delayed by up to an hour. Is anyone else seeing this issue or know the cause and how to resolve?
Activity status in the ticket just says 'Notifications Pending'
A customer is in the middle of a go-live and not getting tickets or updates quickly is causing real problems.
I did call the helpdesk but technican could not understand my issue then cut me off!
8 Replies
- Good to know. I had no clue that existed. Not one customer service representative offered up that information.
I've checked in with Support and was informed that the issue was reported again today but is now resolved as of 1:49 pm PST. Both incidents were posted to our service status page, if you subscribe to it you will be notified when any issues happen.
yes, and support confirmed this when I called this afternoon. very irritated we have not recieved some sort of outage/delay notification.
Hi gat0rfan78
I believe this issue was resolved midday yesterday, are you still experiencing it right now?
We haved had issues for the last 3 days. Each time we call support we are told they are aware of the issue, and are working on it. Why is LogMeIn Customer Support not sending out notification, or adding a portal banner, that the email service is interupted or delayed?
Thank you for the update. I hope it is resolved quickly as my client is losing patience. The problem is seriously affecting their go-live.
One notification update took over 2 hours to arrive this afternoon!
