Forum Discussion

Mark_P's avatar
Mark_P
New Contributor
6 years ago

Displaying in line images in GoToAssist emails

Hi,

 

Our users all use a standard signature which contains images, and when they create or update tickets via email the update emails we receive change those images into attachments. Is there a way that GoToAssist can retain these images in the message body to keep the fomatting of the email thread tidy?

 

Thanks!

Problem
Question
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    6 years ago

    HI Mark_P 

    I believe what you are seeing there is a standard Email security feature that only downloads pictures on command, or from trusted sources.  This is not a Service Desk setting, but an email provider decision (for your own security).