Forum Discussion

Aristotelis Dem's avatar
Aristotelis Dem
New Member
8 years ago

Email - Use it to create incidents or reply to incidents

  • Hi Aristotelis, if I understand the issue correctly then the reason for the garbled email is because Service Desk converts the emails to text only for security reasons. Thus embedded images get converted to text and/or attached and that's what causes the garbled email.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    Hi Aristotelis,
    Sorry for any confusion there.
    When you say the emails are messed up, is there any data loss besides embedded pictures?

  • Hi Ash,

    No data loss, just is to difficult to read the content of the incident specially in the Service Desk tool.
  • SaschaZ's avatar
    SaschaZ
    Retired GoTo Contributor
    Hi Aristotelis, if I understand the issue correctly then the reason for the garbled email is because Service Desk converts the emails to text only for security reasons. Thus embedded images get converted to text and/or attached and that's what causes the garbled email.