Forum Discussion
Solved
Email - Use it to create incidents or reply to incidents
When users are creating incidents through
e-mail or replying through email and specially when there are attachments to the e-mail then the content in service desks as well in email is messed up. Also in your email if you do have icons like Facebook, twitter etc. are also become attachment and the situation is becoming even worst. Is there any way of configuring this correctly as do not mess up?
- Hi Aristotelis, if I understand the issue correctly then the reason for the garbled email is because Service Desk converts the emails to text only for security reasons. Thus embedded images get converted to text and/or attached and that's what causes the garbled email.
3 Replies
Replies have been turned off for this discussion
- Hi Aristotelis, if I understand the issue correctly then the reason for the garbled email is because Service Desk converts the emails to text only for security reasons. Thus embedded images get converted to text and/or attached and that's what causes the garbled email.
- Hi Ash,
No data loss, just is to difficult to read the content of the incident specially in the Service Desk tool. - Hi Aristotelis,
Sorry for any confusion there.
When you say the emails are messed up, is there any data loss besides embedded pictures?
