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Felix T Cat's avatar
Felix T Cat
New Member
11 years ago

Frequent Responses

Is there a tool inside Service Desk that I am overlooking that allows the storing & pasting of 'Frequent Responses' into the Comments section of an incident? 
Question

2 Replies

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  • rob111's avatar
    rob111
    Active Contributor
    11 years ago
    Using KB's is the only thing close that we've seen, when you link a kb you have the option of copying the content into the discussion of the incident.
  • Bcshay's avatar
    Bcshay
    Active Contributor
    11 years ago
    I could be wrong but I don't believe canned responses are supported. It's probably not a bad thing though as most customers can sense canned responses.