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Forum Discussion
Felix T Cat
11 years agoNew Member
Frequent Responses
Is there a tool inside Service Desk that I am overlooking that allows the storing & pasting of 'Frequent Responses' into the Comments section of an incident?
2 Replies
- rob11111 years agoActive ContributorUsing KB's is the only thing close that we've seen, when you link a kb you have the option of copying the content into the discussion of the incident.
- Bcshay11 years agoActive ContributorI could be wrong but I don't believe canned responses are supported. It's probably not a bad thing though as most customers can sense canned responses.