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Forum Discussion
Fresh New Look Coming March 23, 2015
Hi there, GoToAssist community!
We've got some exciting news to share with you today. Over the past few months, our team of developers and user experience pros has been hard at work refreshing the look of GoToAssist Service Desk. The new design sets the stage for some exciting new features (watch for these later this year), and gets us one step closer to achieving the finest customer experience imaginable across the entire GoToAssist product lineup. Our goal is to make your job easier, and we believe the fresh new design does just that.
The new design rolls out system-wide on March 23, 2015.
About the new design:
New colors, fonts, and spacing
Although the layout hasn't changed (more on that in a minute), we've enhanced the design on multiple fronts.
Colors – A brand new color scheme helps delineate key areas of the product so you can focus on what’s most important.
Fonts – Varied font sizes improve readability and emphasize important labels and headings.
Spacing – Ample, uniform spacing adds volume to the design and simplifies scanning so you can quickly find what you need.
Same familiar layout
Don’t worry – all the features you depend on are exactly where they were before. We’ve got some really great ideas brewing, but we’ve kept the same familiar layout for now.
Get a sneak peek
If you want to check out the new design right away, it’s easy to do. In GoToAssist Service Desk, go to: Configure > Account-Wide Settings > Labs, and then check the “Enable the new look” box. Otherwise, we’ll take care of it for you automatically on March 23.
Creating great products is what all of us here at Citrix aim to do. Our hope is that this new design will make your job easier by helping you focus on what’s important and get things done faster. We’re really excited about this, and hope you love the new design as much as we do.
If you have feedback or suggestions, we want to hear from you. Reply to us here, use the Feedback link inside the product (top right), or email our support team anytime at support@gotoassist.com.
Happy assisting!
We've got some exciting news to share with you today. Over the past few months, our team of developers and user experience pros has been hard at work refreshing the look of GoToAssist Service Desk. The new design sets the stage for some exciting new features (watch for these later this year), and gets us one step closer to achieving the finest customer experience imaginable across the entire GoToAssist product lineup. Our goal is to make your job easier, and we believe the fresh new design does just that.
The new design rolls out system-wide on March 23, 2015.
About the new design:
New colors, fonts, and spacing
Although the layout hasn't changed (more on that in a minute), we've enhanced the design on multiple fronts.
Colors – A brand new color scheme helps delineate key areas of the product so you can focus on what’s most important.
Fonts – Varied font sizes improve readability and emphasize important labels and headings.
Spacing – Ample, uniform spacing adds volume to the design and simplifies scanning so you can quickly find what you need.
Same familiar layout
Don’t worry – all the features you depend on are exactly where they were before. We’ve got some really great ideas brewing, but we’ve kept the same familiar layout for now.
Get a sneak peek
If you want to check out the new design right away, it’s easy to do. In GoToAssist Service Desk, go to: Configure > Account-Wide Settings > Labs, and then check the “Enable the new look” box. Otherwise, we’ll take care of it for you automatically on March 23.
Creating great products is what all of us here at Citrix aim to do. Our hope is that this new design will make your job easier by helping you focus on what’s important and get things done faster. We’re really excited about this, and hope you love the new design as much as we do.
If you have feedback or suggestions, we want to hear from you. Reply to us here, use the Feedback link inside the product (top right), or email our support team anytime at support@gotoassist.com.
Happy assisting!
63 Replies
- One thing I did that sorts this is to put browser view zoom to 75 0r 90%
- 90% also works well. Maybe better.
- For those not happy with the spacing issues, try putting your browser to 75% zoom. I use google chrome. I find that it now fits all these incidents on one page.
I too complained about the spacing but I've stuck with the changes for a while and they have grown on me. With the zoom trick, it's much better.
Once piece of feedback for the dev team.
When in an incident, the right hand menu with customer details, tags, time etc, it could do with being floating. If the ticket is lengthy in communication it's a very looong scroll back and forth to add time etc. - NCC agree with all of the above. We don't like the new look and we would like an option to stay with the old one. Also on the customizable dashboard fields remove the abilty to sort it only groups. Please fix.
- Also when can we expect to see the Customer Portal updated?
It would be nice if you guys design it around a CMS so we can customize the look (not just adding a logo and changing the colors). We can better drive adoption of the Customer Portal by providing a familiar look and feel like our website and intranet site.
Foe examples check out Zendesk. You can customize there portals https://huddle.zendesk.com/hc?_ga=1.90802522.150529794.1423242655 - Are you going to update the colors in email notifications to match the color scheme in the new look?
- I don't really understand why it would be considered an upgrade to change a dashboard page that shows the most recent 9 tickets at a glance to a dashboard page that shows the most recent 3 tickets. Isn't the point of a "dashboard" to get as much information at a glance as possible?
Please do not make this design change mandatory. I second these comments. After enabling the refreshed look for all of about 20 minutes, my staff is yelling at me and suggesting we research alternatives so that we can have something in place prior to the 23rd.
- Not quantum physics. Fix the spacing issue, it's a little excessive, and turn on opportunistic TLS for inbound SMTP. These two changes should take less than a day.
