GoToAssist Service Desk (43.4 Web) Release
Hi,
We have released an update for GoToAssist Service Desk.
Highlight The new HTML Email format has been enabled for all customers.
What’s New
Display inline attachments in emails sent to and from Service Desk
When inline attachments are included in emails sent to Service Desk, any incidents that are automatically created from the email (if incident creation via email is enabled) now properly display the inline attachment in the “Symptom” text field . This makes it easier for customers to illustrate their problems using screenshots and images.
Similarly, when inline attachments are included in the details text fields (e.g., symptom, discussion) of a record, any automatic Update emails sent from Service Desk now properly display the attachment inline. This makes it easier to provide support to customers using screenshots and images.
We have released an update for GoToAssist Service Desk.
Highlight The new HTML Email format has been enabled for all customers.
What’s New
Display inline attachments in emails sent to and from Service Desk
When inline attachments are included in emails sent to Service Desk, any incidents that are automatically created from the email (if incident creation via email is enabled) now properly display the inline attachment in the “Symptom” text field . This makes it easier for customers to illustrate their problems using screenshots and images.
Similarly, when inline attachments are included in the details text fields (e.g., symptom, discussion) of a record, any automatic Update emails sent from Service Desk now properly display the attachment inline. This makes it easier to provide support to customers using screenshots and images.
