Forum Discussion

JVH's avatar
JVH
Active Contributor
9 years ago

i have created report/queue to contain specific fields but emailed or csv does not contain the same fields

due to diversity of our help desk department, we have created several services each with specific fields that the customer needs to fill in.   I have created a report for one particular service and it runs fine to the screen.   when I ask for an emailed copy of the information so that I can search and sort the info, the email does not contain any of the fields I have selected (at least I am not seeing them and there is no option to scroll to the right for any further information). 

the same occurs when I schedule the system to email me. 

I can get all my information if I manually select "export to csv" and then select the "include additional fields".   I feel that I should not have to do this every week that I need this report

idea
  • Mary Forbes's avatar
    Mary Forbes
    Active Contributor
    8 years ago
    Can we get this fixed so the emailed report has the same fields as the report showing inside the report screen that has been customized and save with certain columns of data?  The emailed report has no value.
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago

    Hey there folks,
    While we haven't had this functionality for Service desk previously, I'm changing this post to an 'Idea' classification so that others can weigh in on this as a future product enhancement.

     

    • ChrisWilkins's avatar
      ChrisWilkins
      New Contributor
      6 years ago

      Hi Ash,

       

      I'm also having the same issue with created reports containing specific fields that I've chosen but the exports or emails do not contain just the selected fields I've chosen.

      Is this something that has changed since it was raised a few years ago?

       

      Regards

      Chris

      • AshC's avatar
        AshC
        Retired GoTo Contributor
        6 years ago

        Hi ChrisWilkins ,

        We are planning an update that will include this data in the coming months.  As soon as we have more information, we'll update the Community with the details.