Is there a mobile app (iPhone/Android) for accessing Service Desk?
If not, is one in the works?
Forum Discussion
67 Replies
- I still haven't received the ios app.
- Got mine this morning and updated it no prob...
- Great! Sounds good...
- Yes - we had to submit a bug fix release, which meant we had to withdraw the app from TestFlight while the new version was being reviewed. Everyone should have received new emails encouraging them to download the latest version.
- Customer contact information - quite right, this is not consistent with the web app. We are currently working on this.
- History - absolutely agree, having some sort of activity stream would be awesome and is definitely something for a later version.
- On hold - agree, something for a later version.
- Delete incidents - not quite sure we'll go down this path on the mobile and might keep this as something that admins are required to do within the web.
- Customer contact information - quite right, this is not consistent with the web app. We are currently working on this.
- Customer contact info does not display all or only displays some information and some information is incorrect; address etc...
It would be nice to see History and place Incidents On Hold. Also would be nice if Account Admins have a Delete Incident option.
What is the log out time value? Will there be an option to keep signed in? - Sandro, I'm getting the same error as well.
EDIT: Just tried it now and was able to download the app. This app is awesome! - Ok. Invitation received, but TestFlight says the "App is not available". Maybe is not published in international stores (Italian in this case)? Tried on both iPhone and iPad.
- @Luke - we have hidden comments turned OFF by default. so works as we want in the web app, but with the ios app we have to ensure we click 'hide comment' before we add a comment. So it seems the app does not inherit the web app settings in that regard.
- May I have an invite?
