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Forum Discussion
Issues Managing SubStatuses (Not Resolved Statuses)
We used the functionality to create Not Resolved Statuses (we call them sub-statuses). These are nice for sorting, however, it's necessary for us to have the ability to use these in Reports/Views (and subsequent email functionality from Reports). It would also be helpful to have this available in Triggers.
Is there anyway for us to use these Statuses with Reports??
Is there anyway for us to use these Statuses with Reports??
3 Replies
- The option won't appear if you're looking at the report in Global View. You have to be within a Service for the option to appear (as the options can differ between services).
Does that explain it? - Thank you Luke, That's exactly what I'm searching for. However, I do not see that option when creating a Report. Can you look at our settings and see if I did something wrong when setting those sub-statuses
- Hi Brad,
Yes you can create reports and dashboard queues based off incident statuses.
When you're within a service, and create a new report, the "Incident Status" option should appear near the top of the list:
Allowing you to select any of the not resolved or resolved statuses you have defined:
Hope this helps :)
Luke
