Forum Discussion
Not Receiving Email Notifications
We stopped receiving email notifications this morning. We don't get alerts when an incident is logged nor when it is updated or closed. Is there a global issue or is this just us?
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Things have been much better today.
Now its 45 mins. Anyone else having issues? This is becoming a frequent issue.
- More like 25 mins now.
We are expierencing notification delays up to 15 mins right now.
Great! Thanks for looking into this. Thankfully we've been slow today (I guess most of our customers aren't working today).
sfczarnecki We are no longer seeing delivery delays for SD communications. Please let us know if you find otherwise, and I appreciate your patience while we resolved.
sfczarnecki Thanks for the update. It looks like we have one server that could be trouble. I see some delays in action items, and will update this thread with more info ASAP.
Maybe it's us. I'll check our firewall and make sure nothing odd is happening. The delay is about 30 mins.
I'll send you the login momentarily.
sfczarnecki Sorry, I haven't heard of any other email delays to report recently. Have you double checked any email filters? Could you DM me your login to see if the communications are making it through?
