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- AshC8 years agoRetired GoTo ContributorHow about the other way around? If you forward from a different email alias as a test?
If that's still failing, you might have to help us document this new issue with a technical representative in Customer Care: http://support.citrixonline.com/en_US/gotoassistremotesupport/phone
- Costas Fakebook8 years agoNew MemberI did forward it to a different address, and just receive one email.
- AshC8 years agoRetired GoTo ContributorHey Costas,
I'm not aware of any kind of email formatting that might trigger multiple Service Desk incidents. As a test, you could try forwarding these emails to a private address to see how many copies come through, or try forwarding emails FROM a different email provider to see if that helps any. - Costas Fakebook8 years agoNew MemberYes I am sure, just one email is send.
- AshC8 years agoRetired GoTo ContributorHi Costas,
Sorry for any confusion there.
Are you sure that the forwarding emails are not being duplicated and sent at staggered times to Service Desk?