Forum Discussion

Costas Fakebook's avatar
Costas Fakebook
New Member
8 years ago

Opening Incidents via emails through Hub Transport, opens 3 incidents

I am trying to automate a few things, and I have set a Hub transport rule on our Exchange to forward some specifics emails to our Service Desk. Works perfectly but the only issue is opening 3 identical incidents, although the email is send one time from our exchange. 

I removed the service desk email, enter a test account and send just one email. 

Any clues why the Service Desk opens 3 incidents?
Problem
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago
    Hi Costas,
    Sorry for any confusion there. 
    Are you sure that the forwarding emails are not being duplicated and sent at staggered times to Service Desk?

  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago
    Hey Costas,
    I'm not aware of any kind of email formatting that might trigger multiple Service Desk incidents.  As a test, you could try forwarding these emails to a private address to see how many copies come through, or try forwarding emails FROM a different email provider to see if that helps any.