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JVH's avatar
JVH
Active Contributor
8 years ago

question: why do i no longer see the total number of open tickets at the top of my dashboard

About 2 weeks ago, when I had my service desk open in global view, at the top of the screen beside "My Open Incidents" it would show a total of all my open incidents.  If I was looking at a specific service, the total would not appear but it would when I was in "global view" of all my incidents.   Now for some reason, that total is no longer there in global view.   Is this just a setting that I now need to tweak out.  this number was always very informative to me.

Question
  • JVH's avatar
    JVH
    Active Contributor
    8 years ago
    actually that's not true.  I only look at the tickets that are in my name.   when I am in "global view" of all my tickets, it used to tell me that I had X number of tickets.  As I closed tickets that number would decrease.  Late last week that number disappeared completely. 
  • AshC's avatar
    AshC
    Retired GoTo Contributor
    8 years ago
    Hi JVH,
    Sorry for any confusion there.
    If you visit the Overview section, then the Dashboard section, you should see all open tickets at a glance.
    Incident dashboard will not show this total by design.