Kerry Adshead
10 years agoNew Member
Resolved but not closed incidents.
We often mark incidents as resolved but not closed as we sometimes have to wait for testing to be carried out at a later date or for a new release which could take some time. Is there a way we can Mark the incident as resolved and have the SLA clock stop? We have incidents that have been resolved before the resolve by date but it may be a month or 2 before a new release which means the Resolution date passes and fails. We would like to not close these incidents as we would like to keep them visible for follow up.
