Forum Discussion

ShieldZ's avatar
ShieldZ
New Member
5 months ago

Best Way to Weigh Calls/Setup Batting Order

Hi there,

 

I'm looking for the best way to setup a dial plan in GoToConnect, that would allow priority to sales reps who are closing at a higher rate. Currently right now I have 3 separate call queues setup where I have the top agents in the first queue, followed by the 2nd, 3rd, etc. With some call eviction rules on, but it seems like there should be an easier or cleaner process for this.

 

Anyone have any alternative suggestions or ides? 

 

Thank you for your help. 

  • mkeaton's avatar
    mkeaton
    Frequent Contributor
    5 months ago

    Hmm this is all I could find

    I'm not sure if there is a way to put all the agents in 1 que and assign them each a priority score - but this would at least make the top rep's que the priority first