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Forum Discussion
Blocked invite emails .... What if there was a button?
When adding users, the GoTo sends an invite. Out of 172 people added to the system, only a few didn't receive the invite email. After a little troubleshooting on the user end, I asked the IT depar...
Hi markf15750 Welcome to the GoTo Community.
I understand that this is a frustrating situation. One thing to note is that many times when emails are blocked it's because the recipient may have marked it as spam in the past (either accidentally or intentionally) so implementing a feature to automatically unblock addresses could potentially open the door to increased spam or misuse, so unfortunately I don't think that's something that would be made available.
Some suggestions I would recommend to your recipients is to take proactive measures to ensure they receive important emails. This can include checking spam or junk folders regularly, whitelisting trusted sender addresses, and contacting their IT department to troubleshoot any email filtering issues on their end.
I do hope this helps and thanks again for stopping by and sharing your experience and suggestion.
I think my suggestion was miss understood. It may be helpful to look at the trouble tickets. …. We didn’t do anything on our end for the emails to start coming through again.
Hi markf15750,
Thanks for the clarification. We do have a blocklist and there are two ways for a user's email address to end up on it:
- The user contacts us directly and asks that we block all email from our services to them
- Multiple emails that we send to the user are rejected/undeliverable
