Forum Discussion

wootowl's avatar
wootowl
New Contributor
2 months ago

Bug Report: GoTo Desktop App Stealing Focus Randomly

I just wanted to report a bug with the GoTo desktop app running on Windows 11. I've been seeing this happen for quite some time at least several months now if not even a year or more. The GoTo deskt...
GlennD's avatar
GlennD
GoTo Manager
2 months ago

Hi wootowl, welcome to the community.

 

Thank you for reporting this issue. We would like to review the GoTo Connect log files from your computer, please: 

  • Open the GoTo App
  • Click on Help > Troubleshooting > Open log folder
  • Select all of the files can zip/compress them 
  • Email the zip file to GoToService at logmein dot com   

If possible, please include in the email any of the most recent dates and times you can recall the issue happening, or wait until it happens again before you gather the log files.

Thank you