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Forum Discussion
Solved
Bugs - How to report them?
Is there a simple way to report bugs? I don't see anything, and contacting support doesn't seem like the best way either, takes way to long for the end user. Suggestions? Option? Thank you!
Hi mkeaton,
There are basically three options:
- Call Support and report the issue. Demonstrate it to the support agent who can then verify it, document it, and create a ticket.
- Report a bug through the GoTo App by clicking on the ? and selecting Give Feedback and then +Give Feedback
- Report it here in the community with all of the details needed for us to try and recreate the issue on our side and document it for a ticket
For something to be classed as a bug, it needs to be reproducible so the more details that are provided the better. For example:
- Windows or Mac?
- softphone or physical phone etc?
- what are the exact steps taken?
- the actual result vs the expected result?
- how often the issue happens (is this the first time or does it happen frequently or always?
- how many users are affected?
Contacted support to report a minor bug and I was made to feel that this wasn't a big enough issue to report it. After making a case for it to be reported I think a ticket was made.
I understand that minor bugs are just that, minor. But if we, the users, never report them then it wont get fixed. After you run into enough of these minor bugs in a single session you start get frustrated with the overall product and user experiences over time diminishes. When its time to renew contracts then its time to move on to a new product with less bugs and a more receptive support team that wants to have a good product.
The bug is reproducible. There should be zero push back to fix something like this even if minor.
Issue is adding call park buttons in the devices > admin section don't show the button labels you just typed in unless you force refresh the page, therefor while making buttons the end user thinks that the button is blank, even though they just entered in the info (it deletes itself after saving/syncing), you can not make more buttons until the page is forced refresh because the button is now blank yet its required. No other buttons that are created behave in this manner. This isn't me reporting it here I'm just giving context, this was reported via support on a 40 minute call.
