jacobtr93
2 months agoVisitor
Call Analytics - Agent Availity
Is there a report I can pull that will breakdown an agent's day by date and time within a specific date range? I need to be able to view when agents are late from lunch, breaks, etc. but the current analytic view is limited and only allows you to view day by day and you have to hover over the graph to see this. None of the exportable reports show this information.