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Forum Discussion
Call Analytics - Agent Availity
Is there a report I can pull that will breakdown an agent's day by date and time within a specific date range? I need to be able to view when agents are late from lunch, breaks, etc. but the current analytic view is limited and only allows you to view day by day and you have to hover over the graph to see this. None of the exportable reports show this information.
1 Reply
Hi jacobtr93
A report like this isn't currently available. There will be new pause reason analytic reporting coming later this year that may address this. We will update the community when this is available.
