Forum Discussion

iamArt16's avatar
iamArt16
New Contributor
3 years ago

Call Sync across the devices

It used to ring my phone whenever I receive a call from Goto. But it's not doing this time. Just like I had RingCentral before if it rings on my PC it also rings on my phone whenever I receive a call. 

4 Replies

  • iamArt16's avatar
    iamArt16
    New Contributor
    3 years ago

     tried it on my android and iOS devices still having the same issues. 

  • deftor_the_IV's avatar
    deftor_the_IV
    New Member
    3 years ago
    you might want to log out > clear app cache > uninstall > reinstall again 😄
  • iamArt16's avatar
    iamArt16
    New Contributor
    3 years ago

    Correct and it only shows " Active call" on my actual phone. So I won't notice if there's a call whenever I am away from my desk without checking my GoTo App on my Actual Phone. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    3 years ago

    Hi @iamArt16, welcome to the community.

     

    If I understand your issue correctly, incoming calls now only ringing on your computer 'softphone' and not your actual phone?