Forum Discussion

KCTAdmin's avatar
KCTAdmin
New Contributor
2 years ago

Cloud Night Mode Button

I am currently running a Panasonic PBX and in the middle of a change-over to cloud PBX.  Currently I have a night mode button on all my phones that immediately runs my night mode and forwards out calls.  It does run on a schedule, but there is some wiggle room built into that schedule for life inevitably happening. We run the schedule from 1130-8a and Close at 11 and open at 6am, but they button allows us to transfer and walk away.

 

I cannot come up with something similar on a Poly/Cloud phones.  One button on all 12 of my phones that will immediately forwards all 25 of our lines out to our night service, and it is a universal button for all the devices. 

 

Is there something similar with cloud services, or maybe a workaround that will accomplish the same task?

  • GlennD's avatar
    GlennD
    2 years ago

    Hi KCTAdmin,

     

     Here is a solution another customer has used for a similar need:

     

    • Setup a line on the phone for no ring
    • Configure the line dial plan to ring for 0 seconds and pass thru the Caller ID and then go to extension and a dial plan
    • When you want to forward, you hit the night mode button you setup for line no ring and then do *72 and the number to forward it.
    • To stop forwarding, you go to the same line and then *73 and then it will follow the dial plan again.

     

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi KCTAdmin,

     

     Here is a solution another customer has used for a similar need:

     

    • Setup a line on the phone for no ring
    • Configure the line dial plan to ring for 0 seconds and pass thru the Caller ID and then go to extension and a dial plan
    • When you want to forward, you hit the night mode button you setup for line no ring and then do *72 and the number to forward it.
    • To stop forwarding, you go to the same line and then *73 and then it will follow the dial plan again.