The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
mkeaton
2 years agoFrequent Contributor
Contact Center - Agent Overview
Hello! Since last Thursday the Agent overview card isn't reflecting the calls waiting accurately. This is occurring for 1 queue we have, for all users. Is there anything we can do to "refresh" the ...
mkeaton
2 years agoFrequent Contributor
It seems that the "calls waiting" isn't taking into account the agents on the call. Possible that its not subtracting calls that have connected to the agent?