The GoTo Community is currently experiencing some technical issues affecting new posts and comments. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Contact Center - Agent Overview
Hello! Since last Thursday the Agent overview card isn't reflecting the calls waiting accurately. This is occurring for 1 queue we have, for all users. Is there anything we can do to "refresh" the ...
It seems that the "calls waiting" isn't taking into account the agents on the call. Possible that its not subtracting calls that have connected to the agent?
