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Forum Discussion
Contact Center - Agent Overview
Hello! Since last Thursday the Agent overview card isn't reflecting the calls waiting accurately. This is occurring for 1 queue we have, for all users. Is there anything we can do to "refresh" the ...
Looking at this further.. the longest wait time just keep counting never resetting once that call has cleared. here is a pic that really shows the discrepancy.
mkeaton thanks for report and all the screenshots. The team has received similar reports and is currently investigating. We appreciate all your input here and will keep you updated.
