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Forum Discussion
mkeaton
2 years agoFrequent Contributor
Contact Center - Agent Overview
Hello! Since last Thursday the Agent overview card isn't reflecting the calls waiting accurately. This is occurring for 1 queue we have, for all users. Is there anything we can do to "refresh" the ...
mkeaton
2 years agoFrequent Contributor
Looking at this further.. the longest wait time just keep counting never resetting once that call has cleared. here is a pic that really shows the discrepancy.