Forum Discussion

mkeaton's avatar
mkeaton
Frequent Contributor
10 months ago

Contact Center Hold Music

Hello! I'm not sure if this is intended or I'm not looking in the correct place..

 

I have updated our phone system to Holiday tunes.. however the Contact Center hold music hasn't changed. Is the Contact Center hold music not changeable? I couldn't find anything to say one way or the other on the support site. If not would be  nice to be able to match the hold music to the rest of the phone system.  And if it is a thing please let me know where to make this change as its not in the same place as the phone system hold music. I tried to call support sat on hold for 15 minutes then they couldn't hear me on their side.. so trying here before I try calling them back again. Thank you in advance!

  • GlennD's avatar
    GlennD
    10 months ago

    Hi mkeaton,

     

    Each queue has the ability to have custom hold music, the setting is located on the queue settings page for each queue. To make a queue use the new default music you have selected you can turn off this setting or select the new music (per queue).

     

     

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    10 months ago

    Hi mkeaton,

     

    Each queue has the ability to have custom hold music, the setting is located on the queue settings page for each queue. To make a queue use the new default music you have selected you can turn off this setting or select the new music (per queue).

     

     

     

    • mkeaton's avatar
      mkeaton
      Frequent Contributor
      10 months ago

      Thank you GlennD !! I have an open support ticket for this (they were unable to locate this for me on the call). Also when searching the support pages this didn't come up, might be something to add?

       

      Anyway thank you!!

      • GlennD's avatar
        GlennD
        GoTo Manager
        10 months ago

        You're very welcome. I apologize for it not being documented very well yet, we will get that corrected.