Corrupted/Damaged Media File When Sent in MMS.

Question

I'm using GoTo API to send MMS, but when the reciever opens the media file (PDF, Image, ...), it shows an error message saying that the file is corrupted or not supported.

glennd · Answer

Hi Omar_Khatib, welcome to the community.
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The GoTo Connect team are looking into this issue, I will post an update once we have news.
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robgainer · Answer

Glenn - Do you have an update on this issue? Our team is encountering the same problem and the documentation hasn't changed in 2 years.
https://developer.goto.com/GoToConnect/#tag/Message/paths/~1messaging~1v1~1messages/post

glennd · Answer

Hi RobGainer, welcome to the community.
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I do not have an update right now, but I hope to know more about the status tomorrow.
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glennd · Answer

RobGainer After checking with the team this appears to be a separate issue from the one they were originally investigating so I will need to gather more details from you. Can you please share more details about:&nbsp;

the file types you are sending
 the kinds of devices the people receiving the messages are using (native app on mobile, desktop running the GoTo App, etc)
 how the person receiving the message opens them (open directly or save to device then open)

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Corrupted/Damaged Media File When Sent in MMS.

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